At ABR Mart, your satisfaction is our priority. Please review our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placement, provided the status is still Pending or Processing.
- Orders that have been shipped or marked Completed cannot be cancelled.
- To cancel, use the “Cancel Order” option in your account dashboard.
2. Refund Eligibility
Refunds are processed only in the following cases:
- Product is damaged or defective upon delivery.
- Wrong item was sent.
- Order was cancelled successfully within the allowed timeframe.
Note: Refunds are not available for “change of mind” or buyer’s personal preference.
3. Refund Process
- Refund requests are verified and approved by the vendor.
- Once approved, refunds are processed within 7–10 business days via the original payment method (Easypaisa, JazzCash, Bank Transfer, or COD).
- Refund amount may exclude shipping charges if the issue was not due to vendor error.
4. Non-Refundable Situations
Refunds will not be issued if:
- Product is used, altered, or not in original packaging.
- Return request is made after 7 days of delivery.
- Cancellation request is made after shipment.
5. Contact Us
For any cancellation or refund issues, contact our support team:
📧 m.fazil11003@gmail.com
📞 +92-318-8312881